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WhatsApp…

Need a staff reply0

Chats today0

Auto replies today0

Auto reply

When on, the bot answers common questions like a real person would.

Link this WhatsApp number

Choose how to link the phone. Nothing is requested until you click.

QR code

Best when the phone is next to this computer.

8-digit code

Type a code into the phone instead of scanning.

Phone number of the WhatsApp to link

Open WhatsApp on the phone of this number
Tap Settings → Linked devices → Link a device
Point the phone at this QR code

Open WhatsApp on
Tap Settings → Linked devices → Link a device
Tap Link with phone number instead
Type the 8 characters above

WhatsApp not linked

This number isn't connected yet. Ask your manager to link it.

WhatsApp linked

My follow-ups

Scheduled messages

Hi there!

笑嘻嘻 is here to help. What shall we do today?

How we stay safe on WhatsApp

Only replies to people who message first.
Waits, shows blue ticks, then “typing…” like a real person.
Steps back as soon as staff reply.
Hourly limits, and never auto-replies in groups.

Conversations

Chats

⬇ Export to Excel

Pick a chat on the left

Enquiries

Pipeline

Drag a card to another column to change its stage. Click a card to open the chat.

How the team is doing

Insights

Enquiries–

Response rate–

Typical reply time–

Conversion rate–

Enquiries per day

Enquiries Replied

Enquiry stages

Where each active chat is now. Staff set this in the chat.

Who replies first

Busiest times

Customer messages by day and hour. Stronger colour = busier — plan staff shifts around this.

Most-asked topics

Questions the bot answered automatically.

Staff performance

“Phone (no name)” = replies typed on the phone instead of in this dashboard, so we can't tell who sent them.

By WhatsApp number

Common questions

Auto replies

When a message contains any of the words, the bot sends one of the replies (picked at random so it doesn't sound robotic). Separate words with commas.

Try a message

Company website

The bot reads the timetable, fees and teacher profiles from this website, so it can answer questions like “中三数学几点上课？” or “Who is Sir Loh?”. It updates by itself twice a day.

This number

Settings

🛡️ WhatsApp safety rules

Always on · can't be switched off

So WhatsApp sees a real person, not a robot, and doesn't block the number. These limits apply to the bot and to every staff member.

Working hours

Outside these hours the bot sends the “closed” message once and leaves the chat for your staff.

Send the “closed” message outside working hours “Closed” message

When the bot doesn't know the answer

Holding reply Words that mean “I want to talk to a person” Reply when they ask for a person

Human-like timing

Wait after customer's last message (sec) to Wait before opening the chat (sec) to Typing speed (letters per second) Longest “typing…” time (sec)

Safety limits

Max auto replies per chat, per hour Max auto replies in total, per hour Stay quiet after staff reply (hours) Send holding reply at most once every (hours) Keep photos & voice notes for (days)

Quick replies

Staff type “/” in the reply box to use these. Your FAQ answers are available too.

Back office

Team & numbers

Features

Admin only · applies to everyone

Switch each feature on or off. When it's off, it disappears for all staff and the system stops doing it.

WhatsApp numbers

Each company number has its own chats, auto replies and settings.

Add a person

Name Username (for logging in) Password (at least 8 characters) Role

Can reply on (staff only):

People

Staff only see and reply on the numbers ticked for them. Managers and admins see every number.

You

My account

Change my password

Current password New password

What happened

CS WhatsApp Desk

Log in